FAQs
1. What makes Zen Alchemy & Co candles different from others?
At Zen Alchemy & Co, we are committed to creating premium candles using sustainable, eco-friendly ingredients. Our candles are made with natural soy wax and infused with high-quality essential oils for a clean, long-lasting burn. We focus on both aesthetics and wellness, ensuring our candles are not only visually pleasing but also designed to enhance your mood and well-being.
2. Are your candles safe to burn?
Yes, our candles are safe to burn when used correctly. We recommend trimming the wick to about 1/4 inch before each use and allowing the candle to burn for no more than 4 hours at a time to avoid overheating. Always place candles on a heat-resistant surface and never leave them unattended while lit.
3. How long will my Zen Alchemy & Co candle last?
The burn time of our candles depends on the size of the candle and how often it is used. On average, our candles last anywhere from 40 to 80 hours. To extend the life of your candle, remember to trim the wick and burn the candle for 2–3 hours at a time.
4. Do your candles contain any harmful chemicals?
No, our candles are free from harmful chemicals like parabens, phthalates, and artificial fragrances. We use natural essential oils and plant-based waxes, ensuring that your experience is both safe and environmentally friendly.
5. What is the best way to care for my scented candle?
To get the most out of your scented candle, follow these care tips:
- Trim the wick to 1/4 inch before each use to ensure a clean burn and prevent soot.
- Always let the candle burn until the wax pool reaches the edge of the container to prevent tunneling.
- Keep your candle away from drafts, which can cause uneven burning.
- Store your candles in a cool, dry place, away from direct sunlight.
6. Are your candles eco-friendly?
Absolutely! Our candles are made with 100% soy wax, which is a renewable, biodegradable resource. We also use recyclable glass jars and eco-friendly packaging, so you can enjoy your candle with peace of mind knowing it's as kind to the planet as it is to your senses.
7. Can I customize a candle scent?
Yes! We offer custom candle orders for special events such as weddings, parties, or corporate gifts. You can choose your preferred scents, colors, and even packaging. Contact our customer service team to discuss your custom order.
8. How do I choose the right candle scent?
Choosing the perfect candle scent depends on the atmosphere you want to create. For relaxation, go for calming scents like lavender or chamomile. For a boost of energy, citrus scents such as lemon or orange are great. If you’re looking for something romantic, try rose or sandalwood. Our website offers a variety of scent categories, so you can easily find the right fragrance for every occasion.
9. Do you offer gift sets or bundles?
Yes, we offer beautifully curated gift sets and bundles that include a selection of our best-selling candles. These make perfect gifts for birthdays, holidays, or any special occasion. You can browse our gift section for pre-made bundles or contact us for customized options.
10. Do you offer international shipping?
Currently, we offer shipping within the United States and select international locations. Check our shipping page for the full list of countries we ship to, as well as delivery times and rates.
11. How do I track my order?
Once your order has shipped, you will receive a confirmation email with tracking details. You can use this information to track the progress of your order through the shipping carrier's website.
12. Can I return or exchange a candle?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your candle, we accept returns or exchanges within 30 days of purchase. Please visit our Returns & Exchanges page for more details on how to process a return.
13. Do you offer wholesale or bulk buying?
Yes! We offer wholesale pricing for businesses or special events. Whether you're a retailer, a corporate client, or planning a large celebration, we can accommodate bulk orders. Please reach out to our sales team for more information.
14. How do I contact Zen Alchemy & Co?
You can contact us via our Contact Us page on the website, or email us directly at mslyndakroot@icloud.com. Our customer service team is available to assist with any questions or concerns you may have.
15. Can I subscribe to your newsletter for updates?
Yes! Subscribe to our newsletter to receive updates on new candle collections, special promotions, and wellness tips. You'll also get early access to sales and exclusive offers.